cxbet Privacy Policy — Your Information Is Safe With Us

When you register on the cxbet platform and use our services, certain personal information is collected from you. This information is essential for providing you with a safe and convenient experience.

a. Information You Provide Directly

When you create an account or contact our support team, the following information may be collected:

• Full name and date of birth (for age verification)
• Email address and contact details
• Username and password
• Identity document and proof of address (for KYC verification)
• Financial transaction details (bKash, Nagad, Rocket, or bank transfer information)

b. Information Collected Automatically

When you use our website, technical information is collected automatically:

• IP address and device type
• Browser version and operating system
• Traffic source and navigation pattern on the website
• Session duration and page view details
• Data from cookies and similar tracking technologies

cxbet uses your information only for legitimate purposes. We never use your information unnecessarily or sell it to third parties.

Primary Use Cases

• Account Management: To complete the registration process and keep your account active.
• Identity Verification (KYC): To prevent fraudulent activity and ensure financial security.
• Financial Transaction Processing: To complete deposits and withdrawals quickly and securely.
• Customer Support: To resolve your complaints and answer your questions.
• Responsible Gaming: To detect excessive gaming behaviour and take protective measures.
• Marketing Communications: To inform you about relevant offers and bonuses, based on your consent.
• Technical Improvements: To enhance the performance and user experience of our platform.
• Legal Obligations: To comply with applicable laws and regulations.

To ensure the security of your information, cxbet has adopted the highest standard of technical and organisational measures. Our security framework is as follows:

Technical Security Measures

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted.
• Advanced firewall system — to prevent unauthorised access.
• Server storage in secure data centres.
• Two-Factor Authentication support.
• Regular security audits and vulnerability testing.

Data Retention Period

We retain your personal information only for as long as necessary. In general, even after an account is closed, certain information may be kept for a defined period due to legal obligations. Once that period ends, the information is securely deleted.

cxbet never sells your personal information to third parties for commercial purposes. However, limited information may be shared with certain trusted partners for service operations:

Situations Where Information Is Shared

• Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and bank transfer receive the information needed to complete transactions.
• Identity Verification Services: Registered service providers verify the necessary documents to complete the KYC process.
• Technology Service Providers: Selected partners for cloud storage, analytics, and security services access limited and encrypted data.
• Law Enforcement Authorities: Information may be provided to relevant authorities when required by a court order or legal obligation.

All third-party partners are required to follow our privacy standards and may use information only for specified purposes.

The cxbet website uses cookies to improve your browsing experience and ensure security.

Types of Cookies

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to evaluate and improve website performance.

You can control or reject most cookies from your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

As a user of cxbet, you have the following rights regarding your own information:

Rights to Access and Control Your Information

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be limited.
• Right to Withdraw Consent: You may withdraw your consent for marketing communications at any time.
• Right to Complain: If you have any concerns about the protection of your information, you may contact us.

To exercise these rights, please contact us by email: [email protected]

cxbet provides services only to those aged 21 or above. We do not collect any information from minors. Age verification during registration is mandatory.

If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.

In some cases, your information may be transferred internationally for the purpose of operating our services. For such transfers, we ensure that:

• Adequate data protection measures are in place in the recipient country or organisation.
• Appropriate contractual safeguards are established before the transfer of data.
• Transferred data is always protected with SSL encryption.

If, for any reason, the security of your information is breached and there is a likelihood that it poses a risk to your rights and interests, cxbet will:

• Notify affected users as quickly as possible.
• Clearly communicate the nature of the breach and its potential impact.
• Take immediate protective action.
• Put in place necessary measures to prevent similar incidents in the future.

If you notice any suspicious activity on your account, please contact us immediately.

cxbet may update this privacy policy from time to time. You will be informed of changes in the following ways:

• Publication of the updated date on this page.
• Email notification for significant changes.
• A general notice displayed on the website.

If you continue to use our services after a policy change, you are considered to have consented to the updated policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests about this privacy policy, do not hesitate to contact us. Our privacy team is ready to respond to your matter promptly.

Contact Methods

• Email: [email protected]
• Live Chat: 24/7 support in Bengali is available directly through the live chat on the website.

For information on responsible gaming, visit our Responsible Gaming page. For answers to more questions, visit our FAQ page.